COVID-19 Updates

 

Please watch this page for updates for this evolving situation.

Covid-19 In-store Guidelines

Covid-19 | Update June 24, 2020 

We are pleased to announce that we are now open partial Saturdays for walk in clients. (2 customers in the store at one time, if we are at our limit we will ask you to wait outside) 

All social distancing measures and precautions still apply as mentioned in previous updates. 

Hours are as follows: 

Monday - Closed until further notice 

Tuesday - Friday 10am - 4pm 

Saturday 10am to 2pm 

Thank you to everyone who has helped keep us going during this difficult time we appreciate your kindness and love. 

 

Covid-19 | Update June 9, 2020

The management and staff at Maple Leaf Quilting Company Ltd. would like to thank all our customers for giving us a wonderful opportunity to serve you.  It is our goal to keep you satisfied with our products and services.  YOU are our inspiration for doing our very best and we thank you for your support every day, and especially over the last 3 months as we have dealt with the new challenges thrust upon us by COVID-19.

We would like to take this opportunity to reach out to you all and give a few gentle reminders about changes we have implemented due to COVID-19. 

Please recognize that we are doing our utmost to follow the Alberta Health guidelines to keep you and our staff safe while trying to keep our business operations afloat. 

  •  Please use the provided hand sanitizer upon entering our store.

 

  •  Please keep your distance from other customers and our staff while you are in the store. You will be asked to return another time if you are not able to maintain 2 meters distance.

 

  • To minimize contact with our staff, please use our online Quilt Builder to order your Longarm Quilting Service.  At this time, we are not accepting IN STORE QUILT DROP OFFS unless the order form has been filled out online.  If you have questions about thread colour or pattern, there is a section on the online order form to leave us a note.   We will address it when we are preparing your quilt top for service.  https://mapleleafquiltingcompany.com/collections/longarm-quilting-services

 

  • Unfortunately, there will be NO RETURNS OR EXCHANGES on any products until further notice.

These measures may feel unnecessary, annoying, and difficult at times.  We may learn more about COVID-19 in the years to come and realize that some of these measures were excessive, but we as a management team feel that we would rather err on the side of caution to keep our customers and staff safe. 

Rude, belligerent, or aggressive behaviour of any kind will NOT BE TOLERATED.   We are doing all we can to assist you.  The guidelines from provincial and federal governments can change rapidly and we must adapt and adjust with those guidelines and recommendations.  This may mean weekly or even daily changes in our store policies and guidelines.

Please understand that the key to all of us coming out healthy and happy at the other end of this pandemic is flexibility and adaptability. 

The health and wellbeing of our team at Maple Leaf Quilting Company Ltd. comes above all else.  These are the folks that are here to serve and assist you.  If you are not treating them with kindness and understanding, frankly, you will be asked to shop elsewhere.  Without the folks here answering the phones, quilting your quilts and providing you curb side pick-up we would not be able to serve you.  PLEASE TREAT THEM NICELY and understand that we are all doing our best as we receive new updates from federal, provincial, and local governments, as well as the World Health Organization.

Quilting is about love and kindness we hope that you understand these reminders and keep in mind that we are trying to keep everyone safe, minimize exposure points, and maintain our business operations as best we can.

We want to see you and welcome you for years to come, blissfully quilting to your hearts’ content.

 

 

 

Covid-19 - Update as of May 14, 2020

Reopening Strategy for Maple Leaf Quilting Company Ltd.

We have missed seeing you all and are looking forward to having you visit us soon! 

Please be informed we will open our doors on May 14, 2020, with precautions for the safety of our staff and our customers.

The following reopening plans are tentative and can change at any time based on new information from Public Health Officials.  Plans may also change based on our own staffing levels and business requirements.

We will continue to be open restricted hours until further notice:

CLOSED:  Saturday - Sunday - Monday

OPEN:  Tuesday to Friday 10 am to 4 pm

We will follow Alberta Public Health guidelines for cleaning and social distancing within our store.

Due to the tight space and square footage of our store, we will only allow 2 customers at a time in the store to allow for proper social distancing and cleaning regimes.

 

If you are sick, stay home. 

You can order online or by phone, and we can ship directly to your home. 

If you want to pick-up your order but would prefer to remain in your car, we are able to provide curb-side pick-up for you. 

Please be patient!  These additional precautions increase the time it takes to complete each task.  We are working to keep you safe and fulfil your needs as a valued customer.  Make sure when you come, you bring your patience. Rude or aggressive behaviour will not be tolerated.

 

Gammill Service and Delivery

We will be postponing service and delivery for an additional couple of weeks. 

This is out of an abundance of caution.  Your safety in your own home, as well as the safety of the customers we visit after leaving your home, is of utmost importance to us.

You will be contacted directly about your new machine delivery or machine upgrade. 

We tentatively plan to resume scheduling service calls sometime in June. Please remember that this can change at any time due to factors outside our control.

If you need immediate service, please phone us at 403-981-3500 to make arrangements to drop off and pick up your machine at our store in Cochrane, or to be put in touch with your local service technician to make special arrangements.

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*** UPDATE of HOURS - April 2, 2020
 
Until further notice we will be in the store fulfilling online orders and curb side pick up from Tuesday to Friday 10am to 4pm.
 
We will be closed each Saturday, Sunday and Monday until the public health orders are lifted.
 
We will continue our longarm quilting service, in-takes can be done online (Delivery by Canada Post) and curb-side pick up.

The direction of the Alberta Provincial Government has implemented public health orders and closed all non-essential businesses to the public.

As of March 30, 2020 we are permitted to offer online shopping and curb side pick up.

We are still quilting and providing our longarm quilting service!

Our Quilt by Mail service is still running as normal and we are providing curb-side pick up for local orders.  We can do intakes over the phone or online. 

Fabric, batting, pantographs and retail orders can be placed online or over the phone, we can provide curb-side pick up for local orders. 

Online orders will remain the same, shipping with Canada Post or CanPar.

We can be reached by phone (403-981-3500) or mapleleafquiltingcompany@shaw.ca.

Stay strong, stay safe and stay quilting! 

Sending you all our thoughts and well wishes!

Team Maple Leaf