No Contact Service Call
Caring for your Gammill machine in a safe, healthy way
Gammill dealers around the world are taking proactive steps to provide a safe environment for customers and technicians while still providing the service and support needed to keep you quilting confidently. With the current COVID-19 pandemic, we have created a no contact service call option with enhanced safety measures. This document explains the steps of a no contact service call and what you can expect during your call and from our professional technician.
Step One: Pre-Visit Call
Once you have contacted us to request a service call, we will arrange a time for you and the technician to discuss via phone the issue or service needs. If there is a specific problem with your machine, a video conference call will be extremely helpful to show the technician what you are experiencing. During this call, our technician will also review the no contact service call procedure and answer any questions you might have.
Please call us to reschedule if you or any one in your home experiences symptoms of illness during the time you are scheduled for a service call.
Step Two: Technician Arrival
Once our technician arrives at the designated time, he will call from his vehicle to let you know he has arrived and ask you to unlock the door. You can then use this time to go to a room or area of your home removed from where the technician will be working. Prior to entering your home, the technician will:
Check his temperature to ensure he is fever free
Sanitize his hands
Place on a mask
Step Three: The Service Call
Our technician will enter your home or studio and proceed directly to your machine. The technician will conduct an inspection of the machine and diagnosis the problem or service that needs to be done. We ask that you keep your phone available during this time so that the technician can reach out with questions or clarifications from a safe distance. Once the inspection is complete, the technician will complete a work order and let you know that it has been sent via email or text for your approval. He will then call to go over the work that needs to be done and answer any questions you might have. You can email or text your approval for the work.
Our technician will then complete the approved work as directed.
Step Four: Finalizing the Service Call
Once the technician has professionally completed the work, he will wipe down any surfaces he contacted. He will then call to walk you through all the work that was performed and answer any questions your might have. If paying by credit card, the technician can take your card at this time, or arrange for the dealer office to take the payment. If you are paying by check or cash, the technician will inform you that he is leaving and will wait in his truck for payment to be placed on the doorstep.
We have a wonderful group of technicians that are looking forward to providing premium customer service. If you have any questions or concerns about a no-contact service call, we would be happy to assist. We thank you for your assistance in creating a safe and healthy way to care for your machine.